Chaophraya is part of Thai Leisure Group Limited. From time to time, we collect personal data from people we come into contact with. For example, website visitors, customers, and job applicants.
The type of personal data we hold
We primarily collect contact information such as address, telephone number and email address. We may also collect your birth date to send you offers every year (With your consent).
We may also collect information on your previous visits to our restaurants, as described in 'How we collect information'.
If we receive correspondence from you, we may keep a copy for our records. Similarly, if you apply for a job and send us a CV, we may keep this on file for future reference.
On occasion, we may receive sensitive personal information such as health issues, disabilities or allergies which may necessitate adjustments for your visit to one of our restaurants or offices.
All personally identifiable information is removed from our systems within six weeks after it is no longer needed.
How we collect information
We collect information when you contact us by email, telephone, social media, text message or through our website. We also collect information when you book a table, culinary skills class or cocktail masterclass.
You may provide your contact details in person at one of our restaurants, and when you log in to the restaurant wi-fi, along with device details. We also collect information when you complete a feedback form.
Information you provide to us about other people
How we use personal data
Your personal data will be used as necessary to provide our services to you. This includes booking a table or class, processing job applications and complaints, and administering prizes if you win a competition.
With your consent, we will send you marketing messages and promotions. These may include tailored offers based on your previous visits to our restaurants, using information collected via online bookings, wi-fi logins and in the restaurant.
To improve our customer service, we may send you an email 24 hours after you have attended a booking, asking you to complete a feedback form. This information is used to resolve complaints and compile internal reports.
If you specify you are booking for business or corporate purposes, we may contact you to ensure an appropriate level of service, and to discuss future opportunities in our mutual commercial interest.
You may withdraw your consent to our processing of your personal data at any time by using the contact details below. Any marketing messages sent by email have an unsubscribe button in the footer.
Access to your information and correction
You have a right to access the personal information we hold about you, and to receive a copy in a commonly accessible format, free of charge. You have a right to transfer that information.
You have a right to ensure any inaccurate or incomplete information is corrected or removed. You may request that we cease processing your personal information, while continuing to store it. You may also request that your personal information is removed from our records.
To do so, please contact us using the following details:
Thai Leisure Group Limited
Blake House, 18 Blake Street, York, YO1 8QG
We may share your information within the Thai Leisure Group of companies, and with our suppliers as necessary to deliver our services. We will not disclose, share or sell your data to any other third parties, unless we have a legal obligation to do so.
Security and standards
We take your privacy seriously. We have taken every appropriate measure to keep your data secure and confidential.
However, please note that the transmission of data over the internet can never be guaranteed as entirely secure, and therefore any transmission of data is at your own risk.
Changes to this policy and enquiries
Registration with the Information Commissioner
Thai Leisure Group Limited is registered as a data controller with the Information Commissioner's Office under registration number ZA058395.
If you have any complaints about how we are using your data and are not satisfied with how we respond, please contact the ICO.