An update from Chaophraya
UPDATE 24tth June
We are pleased to announce that our English restaurants will be able to reopen on the 4th July.
Glasgow & Edinburgh - we are now accepting bookings from 6th July for our outside areas only. Please note these bookings are subject to the weather and we will contact you on the day of your reservation.
We are now also accepting provisional bookings from 15th July whilst we await further government guidelines.
It’s our priority that we reopen our restaurants at a time we feel is safe to do so for our staff and customers. We will be accepting reservations only for 4th July onwards and running at reduced capacity to adhere to social distancing. Additional health and safety protocols will also be in place. Please be aware that during this unpredictable time we may need to cancel or amend your reservation pending Government guidance. Should this happen we will of course contact you as soon as possible.
If you have any queries or if we can be of further assistance, please email us at firstname.lastname@example.org
Re-Opening Terms & Conditions
- All bookings must conform to government guidelines. If these are amended / changed, we will let you know as soon as possible.
- Maximum booking of 6 people, we cannot accept multiple bookings for one party for larger tables.
- All orders will be taken at the table, there will be no bar service.
- Please try and remain seated as much as possible whilst in the venue to adhere to social distancing.
- If you are running late, please give us a call and we will do our best to accommodate you whilst still adhering to social distancing and government guidelines, after 15 minutes your booking will be released.
- Upon arrival, please ensure you make yourself known to a team member, as they will ensure you are shown to your table upon your arrival.
- We are working off a reduced menu to help with social distancing within our kitchens.
- We cannot guarantee access into all areas of the restaurant due to safe distancing.
- Management reserves the right to refuse entry, a booking does not guarantee entry.
- Please respect our staff and all social distancing measure to make this a safe and enjoyable experience for everyone.
- At peak times there may be queuing in place to gain access to the restaurant. Please follow all guidelines and social distancing.
- We are encouraging contactless payments when possible, and then card payments over cash when not.
- We kindly ask to protect the safety of our staff and guests that if you are feeling unwell please let us know and we can cancel your table.
- As requested by government guidelines we will keep your data on file for 21 days for track and trace requirements.
- We will be extending all vouchers until further notice
- We are working our way through contacting you all to discuss refunding your deposits.
GIFT CARDS – SUPPORT US BY BUYING A FUTURE VISIT
- One way of showing your support is to purchase a gift card, which you can use in the future when things return to normal. Choose from £20 upwards.
- All cooking classes are currently on hold we are working our way through contacting you and we will re-book you onto a session as soon as we are back open.
STAYING COVID-19 SECURE IN 2020
FIVE STEPS TO SAFER WORKING TOGETHER
We have carried out a COVID-19 risk assessment and shared the results with the people who work here.
We have cleaning, handwashing and hygiene procedures in line with guidance.
We have taken all reasonable steps to help people work from home.
We have taken all reasonable steps to maintain a 2m distance in the workplace.
Where people cannot be 2m apart, we have done everything practical to manage transmission risk.